Refunds & Cancellation
1. Annual plans
A full refund is available within 14 days of payment, for any reason, by writing to help@jirvo.ai. After 14 days annual plans are not refunded, but you keep access until the end of the paid year.
2. Monthly plans
Cancel at any time from the web app, or by cancelling the UPI Autopay mandate in your UPI application. Access continues to the end of the period already paid for. Part-months are not refunded.
3. Top-ups
Top-ups are refundable while unused. Once consumed they are not refundable.
4. What happens when you stop paying
Your household moves to the free plan. No data is deleted and every member keeps capturing expenses. Paid features — additional members beyond the free limit, budgets, insights, extra reminders, and history beyond the last 90 days — pause until you resubscribe. Resubscribing restores all of it, including the older history, immediately.
5. Failed payments
If a UPI Autopay collection fails you get a grace period and a reminder before anything changes. A failed payment never deletes data.
6. How to request a refund
Write to help@jirvo.ai from the email address or phone number on the account. We respond within 3 working days, and approved refunds reach your account through Razorpay within 5–7 working days.
7. Disputes
If you are not satisfied with the outcome, escalate to the Grievance Officer at grievance@jirvo.ai.